Frequently Asked Questions

Products

How are your products selected?

Every product in our collection is chosen based on its alignment with classical Feng Shui principles and the Five Elements framework. We look for quality, intentionality, and genuine energetic purpose in each piece.

What do the product tags mean?

Our products are tagged by intention (such as Wealth, Love, or Protection) and by element (Wood, Fire, Earth, Metal, or Water). These tags help you find products that are most relevant to your current goals or elemental profile.

Do you offer digital products?

Yes. Our Digital Products collection includes downloadable guides and resources that are delivered instantly after purchase.

Reports & Consultations

How long does it take to receive a Feng Shui report?

Delivery timeframes are specified on each individual report product page. Please review the details before purchasing.

How do I book a private consultation?

Visit our Private Consultation page and use the contact form to inquire about availability. We'll follow up within 1–2 business days.

What information do I need to provide for a report or reading?

This varies by service type. After purchase, you'll receive instructions on what to submit. Common details include your date of birth, floor plan, or photos of your space.

Orders & Shipping

Where do you ship?

Please visit our Shipping & Returns page for current shipping destinations and estimated delivery times.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive a confirmation email with tracking information.

Returns

What is your return policy?

Please refer to our Shipping & Returns page for full details on our return and refund policy.

Are digital products refundable?

Due to the nature of digital downloads, all digital product sales are final unless there is a technical issue with delivery. Please contact us if you experience any problems.

Still have questions?

Get in touch and we'll be happy to help.